.support-main{max-width:none;padding:30px 32px 60px}.support-header{align-items:center;margin-bottom:22px}.support-header h1{font-size:42px}.support-metrics{background:#3d3d9e;color:#fff;border-radius:16px;padding:14px 20px;text-align:center}.support-metrics strong,.support-metrics span{display:block}.support-metrics strong{font-size:28px}.support-metrics span{font-size:12px;opacity:.8}.support-workspace{display:grid;grid-template-columns:minmax(250px,310px) minmax(380px,1fr) minmax(300px,390px);gap:16px;align-items:start}.case-list,.conversation-panel,.copilot{background:#fff;border:1px solid var(--border);border-radius:18px;min-height:700px;overflow:hidden}.panel-title{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:18px;border-bottom:1px solid var(--border)}.panel-title h2{font-size:22px}.panel-title .eyebrow{margin-bottom:4px}.panel-title a{color:#3d3d9e;font-weight:700;text-decoration:none;font-size:13px}.case-item{display:block;padding:15px 17px;border-bottom:1px solid var(--border);color:var(--ink);text-decoration:none}.case-item:hover,.case-item.selected{background:#f0effa}.case-item.selected{box-shadow:inset 4px 0 #f5c842}.case-item h3{font:700 15px/1.3 Inter,sans-serif;margin:8px 0 5px}.case-item p,.case-item small{display:block;color:var(--muted);font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin:0}.case-kind,.case-priority{font-size:9px;font-weight:900;text-transform:uppercase;letter-spacing:.06em;padding:4px 6px;border-radius:999px;background:#e8e8f7;color:#3d3d9e}.case-priority{background:#fff5c6;color:#6f5500}.messages{padding:18px;max-height:750px;overflow:auto}.message{max-width:86%;border-radius:14px;padding:14px 16px;margin-bottom:14px;background:#f2f2f7}.message.ours{margin-left:auto;background:#ecebfa}.message>div{display:flex;justify-content:space-between;gap:10px;font-size:12px}.message span{color:var(--muted)}.message p{font-size:13px;line-height:1.5;margin:10px 0 0;max-height:260px;overflow:auto}.copilot{padding-bottom:18px;position:sticky;top:20px}.copilot>.muted,.quick-prompts,.copilot textarea,.copilot-actions,.copilot-answer{margin-left:18px;margin-right:18px}.copilot>.muted{font-size:13px;margin-top:16px}.quick-prompts{display:flex;flex-wrap:wrap;gap:7px;margin-bottom:13px}.quick-prompts button{border:1px solid #cfcfe9;background:#f5f4fb;color:#3d3d9e;border-radius:999px;padding:7px 10px;font-weight:700;font-size:11px;cursor:pointer}.copilot textarea{width:calc(100% - 36px);border:1px solid var(--border);border-radius:12px;padding:12px;font:inherit;resize:vertical}.copilot-actions{display:flex;gap:8px;margin-top:9px}.copilot-actions button{flex:1;border:0;border-radius:10px;padding:11px;background:#3d3d9e;color:#fff;font-weight:700;cursor:pointer}.copilot-actions button:last-child{background:#ecebfa;color:#3d3d9e}.copilot-answer{white-space:pre-wrap;background:#f7f7fb;border-radius:12px;padding:14px;margin-top:12px;font-size:13px;line-height:1.5;max-height:380px;overflow:auto}.empty-case{padding:25px;color:var(--muted)}@media(max-width:1250px){.support-workspace{grid-template-columns:280px 1fr}.copilot{grid-column:1/-1;min-height:auto;position:static}}@media(max-width:800px){.support-main{padding:20px 14px}.support-workspace{grid-template-columns:1fr}.case-list,.conversation-panel,.copilot{min-height:auto}.copilot{grid-column:auto}}